Question 1

What does CSC Ware do?

Accepted Answer

CSC Ware provides AI-powered medical billing and claims auditing. Our patented Cognitive Engine audits every claim against more than 10.5 million worldwide rules before it reaches the payer, so your clinic avoids rejections and gets reimbursed faster.

Question 2

Who is CSC Ware built for?

Accepted Answer

Clinics, physician practices and medical billing companies. The platform was designed from our experience working with over 1,600 medical billing companies and 50,000 providers.

Question 3

How long has CSC Ware been in business?

Accepted Answer

Since 2005. Our founder started an IT company in Raleigh, North Carolina before establishing CSC Ware, which today operates internationally.

Question 4

How does the AI engine prevent claim rejections?

Accepted Answer

Our neural engines read each claim in real time and check it against payer, coding and data rules. Claims that are likely to be rejected are flagged immediately — you can take action yourself, or allow the engine to make the correct decision.

Question 5

How much can CSC Ware reduce rejections?

Accepted Answer

Our real-time engine reduces rejections by up to 95%. Across the platform, only around 5% of claims are rejected.

Question 6

What is the Cognitive Engine?

Accepted Answer

The Cognitive Engine is CSC Ware's own invention and the core of our platform. It is protected by four US registered patents.

Question 7

Does CSC Ware work with my EHR?

Accepted Answer

Yes. CSC Ware installs easily and integrates with any EHR system, so you can keep the clinical tools your team already knows.

Question 8

What do we need to get started?

Accepted Answer

Just a computer. The platform is easy to use and largely self-explanatory, and our team will guide your staff through training.

Question 9

Can we go fully paperless?

Accepted Answer

Yes. Electronic charting, patient records, billing and reporting all run through the CSC Ware AI platform, so your office can move to a fully digital workflow.

Question 10

Is CSC Ware HIPAA compliant?

Accepted Answer

Yes. Our claims engine is real-time and HIPAA compliant, and protecting patient information is built into how we work.

Question 11

Do you verify insurance before claims are filed?

Accepted Answer

Yes. We communicate directly with insurance companies to confirm that claims are billable, and our advanced patient registration validates the details up front.

Question 12

How quickly will we get paid?

Accepted Answer

Our goal is to get you paid on the first submission. By catching errors before claims go out, CSC Ware helps shorten payment waits from months to days.

Question 13

How is pricing structured?

Accepted Answer

CSC Ware is priced affordably and tailored to your practice. Contact our team for a quote based on your specialty and claim volume.

Question 14

Do you handle patient statements?

Accepted Answer

Yes. Auto Patient Statements sends statements automatically and gives you daily updates on patient bill payments, including address verification for collections.

Question 15

What kind of support do you offer?

Accepted Answer

Our support team is available 24/7/365 by phone at (919) 324-6505 and by email at support@cscware.com. The team is medically knowledgeable, so you speak with people who understand billing.

Question 16

How do existing clients log in?

Accepted Answer

Use the Client Log In link at the top of every page, or go directly to app.cscware.com.

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Security & compliance

Payments & pricing

Support

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